The team at Horizon Business Systems have won MYOB’s Partner of the Year many times and were awarded MYOB Australia’s Excellence in Customer Satisfaction award in 2015… but what does that mean for you and your business? Why should you choose us as your business management software provider? Horizon’s Managing Director, Michael Pendred, answers some key questions:
What is the most common issue or pain point that we help our customers overcome?
Usually our clients have experienced growth and added on to the systems that they were using when they first started up – e.g. piggy-backing disparate systems, double handling of tasks etc. – so they are really looking to simplify things for themselves.
It seems really straightforward, but having a system like MYOB EXO makes life easier for everyone from the Receptionist to the CEO. This can include no longer having things (like customers or orders!) ‘slip through the cracks’, tasks can be completed more accurately and efficiently, and provide employees and management an overall view to manage all the critical processes in their business and ultimately make better decisions going forward.
How can we help you better than our competitors can?
We believe that one of our team’s most important skills is that we don’t walk into a business with the idea that we already KNOW how they work. We want our clients to tell us what works for them and what they need – then we go out of our way to value add to this.
Each client that we work with, even those that provide similar services or products, do certain things uniquely. Of course we want them to be compliant – just to limit that particular pain! – but we also understand that the companies that are our clients have built themselves from small businesses into successful companies, so they’ve done a lot of things right to get themselves to this point. These are businesses that just need our input to streamline things and help them get to the next level.
Every client relationship that we build also adds to our own skill set as we learn something new from each business. A lot of consultancy businesses out there will go into companies with the view that they will just replicate what they did last week at another business, rather than take the time to understand and respect the way that you do business. We genuinely feel invested in each of our clients – most likely because we are a local business too.